Last month, a competitor told our joint client: “We are the fastest-growing website in this segment.” That sounded appealing and was certainly worth investigating. Twenty minutes later, I discovered that their actual visitor numbers were only about 40% of what they claimed. The client didn’t ask how I knew that, but if they had, they … Read more
Your browser is the most used app on your computer. You spend more time in it than your email, your documents, or even your messaging apps. And yet, most people use about 15% of what modern browsers can actually do. The other 85% isn’t hidden behind paywalls or buried in developer menus. It’s sitting in … Read more
The client asked for an EPS logo before 4:00 PM, but I only had a .png file. The conference organizer asked for PDF slides, not PPTX. My editor couldn’t open a podcast guest’s M4A file. The video website didn’t accept my MOV files, only MP4. These kinds of things don’t happen weekly, but daily. And … Read more
Here is a secret of designers: they don’t start entirely from scratch. Beautiful presentations, professional invoices, carefully crafted Instagram posts – none of these are a blank sheet of paper. They all use templates, shortcuts, and online tools that take most of the work off your hands, allowing the designer to focus on the remaining … Read more
Last updated: June 7, 2026 The design agency had three people, four time zones, and seventeen different tools. Slack for chat. Trello for tasks. Dropbox for files. Google Docs for documents. Zoom for meetings. Each tool worked fine alone. Together, they created a daily scavenger hunt: “Where did we put that file?” “Which thread has … Read more
You can only watch programs on BBC iPlayer. The research report is located on a server at a German university that does not allow connections from IP addresses outside Europe. The sporting event is only streamed when I am not there. Every time, I get the same annoying message: “This content is not available in … Read more
Last updated: June 7, 2026 The link arrived in an email that looked exactly like my bank’s notification. Same logo, same font, same urgent tone about “suspicious activity.” I hovered over the link. The preview showed a close URL — very close — to the real domain, but not quite. One letter different. A trap … Read more